A complaint is an expression of dissatisfaction, however made, about the standard of service, the actions, or lack of action by the home towards a child/young person. 

 

All efforts should be made to resolve any complaints or concerns at the earliest opportunity.

 

A complaint could be about:

• An unwelcome or disputed decision;

• The quality or appropriateness of a service;

• A delay in decision making or the provision of services;

• The attitude or behaviour of staff;

• An individual feeling discriminated against;

• Delays in dealing with problems or resolving concerns.

 

Our team will respond initially within 2 working days, and your complaint
will be thoroughly investigated.